Identify the duties of the station manager in an airport organisation, the management skills needed to carry out these duties and the inter-relationship of the various functions at an airport which affect the role of the station manager.
English for cargo staff! Enhance your cargo skills by better communicating in English with your colleagues and clients from different parts of the world. English may not be your mother tongue, but the international character of the cargo business requires you to communicate in English with people from all over the world in your day-to-day activities. Good, clear communication with your colleagues and clients facilitates your ability to send, track and trace cargo. So, how well you understand the language, the Cargo «lingo» and the terms, has a direct impact on how well you do your job.
MySabreTM, based on patented Sabre technology and fortified with Yahoo!, is a Web-based agent booking portal that integrates all the travel information you need including the Sabre® global distribution system – right from your desktop.
Its intelligent technology delivers relevant content within your workflow, and generates additional revenue and new merchant sales opportunities through interactive offers.
The art and science of generating great presentations, the guidance for writing all the most common types of business documents and correspondence , the actual causes of problems and corrective actions, and the very core of what you and companies need to do to negotiate the way to success.
Service and goods industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fails to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers. Competing solely on the basis of product or price is not sufficient. Companies usually fail to understand that customer service management entails processes that permeate the whole company from human resource manager, to the marketing and sales manager to the accounting and IT departments and so on. Most companies are not taking benefits of aspects as channel, time and stress management and self-service technology (SST) that can cut tremendous costs, problem solving, contact management programs in relation to customer relation management (CRM), effective and efficient marketing and sales strategies, systems to improve staff performance, cross training and empowerment, servicescapes…. All of these major productive topics are provided in this one package!
Customers want to buy from someone who cares about their needs. Obtaining new customers and retaining present ones are the main challenges of salespeople. The latter must use the sale process in a strategic sequence: from planning, prospecting and the approach, to closing and follow up of customers through service for life!
The rapid growth in niche travel planning and an ever educated traveler is fundamentally changing the dynamic between client and retailer. This demands that travel counselors possess even more knowledge about a wide variety of travel niches to best serve specialized travel needs.
You are in the environs of positive and practical approaches to work properly with people, to develop and empower them in their jobs. People can perform more working together than they can achieve alone. Organizational objectives are only met by combining and coordinating those human, physical and financial resources. You will be in a prime position by means of integral management!